Legal Disclosures & Governance

PixelCrafton, registered at 125 35 Stjärngossevägen 103 Älvsjö, Sweden ("the Company"), is committed to protecting the privacy and personal data of all visitors and clients. This Privacy Policy describes how we collect, use, store, and protect your information in accordance with the General Data Protection Regulation (EU) 2016/679 ("GDPR") and applicable Swedish data protection legislation.

1.1 Data Controller

The data controller responsible for your personal data is PixelCrafton, 125 35 Stjärngossevägen 103 Älvsjö, Sweden. Data protection inquiries should be directed to [email protected].

1.2 Data We Collect

We may collect the following categories of personal data when you interact with our services: full name, business email address, phone number, company name, project specifications, billing information, IP address, browser type, operating system, pages visited, time spent on pages, referring URLs, and cookie identifiers.

1.3 Purpose of Processing

Your personal data is processed for the following purposes: responding to your project inquiries, delivering contracted services, processing payments, sending project-related communications, complying with legal and tax obligations, improving our website and services, and sending marketing communications where you have provided explicit consent.

1.4 Legal Basis for Processing

We process your data based on: (a) the performance of a contract to which you are a party (Art. 6(1)(b) GDPR); (b) compliance with a legal obligation (Art. 6(1)(c) GDPR); (c) our legitimate interest in improving our services and ensuring network security (Art. 6(1)(f) GDPR); and (d) your explicit consent where required (Art. 6(1)(a) GDPR).

1.5 Data Retention

Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Project-related data is retained for a minimum of 5 years following the conclusion of the engagement to comply with Swedish tax and accounting regulations.

1.6 Data Sharing

We do not sell, rent, or trade your personal data. Your data may be shared with: (a) trusted third-party service providers who assist in delivering our services (e.g., hosting providers, payment processors), bound by data processing agreements; (b) governmental or regulatory authorities where required by law; and (c) professional advisors including lawyers, auditors, and insurers as necessary.

1.7 International Transfers

Your data is primarily processed within the European Economic Area (EEA). Where data is transferred outside the EEA, we ensure adequate protection through Standard Contractual Clauses (SCCs) approved by the European Commission or other appropriate safeguards as required by GDPR.

1.8 Your Rights

Under GDPR, you have the following rights: right of access (Art. 15), right to rectification (Art. 16), right to erasure (Art. 17), right to restriction of processing (Art. 18), right to data portability (Art. 20), right to object (Art. 21), and the right to withdraw consent at any time (Art. 7(3)). To exercise these rights, contact [email protected].

1.9 Data Security

We implement appropriate technical and organizational measures to protect your personal data, including encryption in transit (TLS 1.3), encryption at rest (AES-256), access controls, regular security audits, and incident response procedures. In the event of a personal data breach, we will notify the Swedish Data Protection Authority (IMY) and affected individuals within 72 hours as required by Art. 33-34 GDPR.

1.10 Contact

For privacy-related inquiries, contact: PixelCrafton, 125 35 Stjärngossevägen 103 Älvsjö, Sweden. Email: [email protected]. You also have the right to lodge a complaint with the Swedish Data Protection Authority (Integritetsskyddsmyndigheten, IMY) at imy.se.

These Terms of Service ("Terms") govern all services provided by PixelCrafton, registered at 125 35 Stjärngossevägen 103 Älvsjö, Sweden ("the Company") to its clients. By engaging our services, you agree to be bound by these Terms.

2.1 Scope of Services

PixelCrafton provides UI/UX design, frontend development, design system architecture, and related technical consulting services. The specific scope, deliverables, timelines, and fees for each engagement are defined in individual Statements of Work ("SOW") or project proposals agreed upon by both parties.

2.2 Project Engagement

A project engagement begins upon acceptance of a written proposal or SOW and receipt of any agreed-upon initial payment. Deliverables and milestones are defined within each SOW. Changes to scope, timeline, or deliverables require a written change order approved by both parties.

2.3 Fees and Payment

Fees are specified in each SOW or proposal. Unless otherwise agreed, 50% of the total project fee is due upon project commencement, with the remaining 50% due upon delivery of the final deliverables. Late payments accrue interest at a rate of 1.5% per month on the outstanding balance. All fees are quoted in USD or EUR unless otherwise specified.

2.4 Intellectual Property

Upon complete settlement of all agreed commercial invoices, PixelCrafton assigns all worldwide intellectual property rights in client-specific deliverables (source code, design files, documentation) directly to the Client. PixelCrafton retains the right to use anonymized project data, aggregate metrics, and general methodologies for portfolio and marketing purposes. Pre-existing tools, libraries, and frameworks used in the delivery remain the property of their respective owners.

2.5 Confidentiality

Both parties agree to maintain the confidentiality of proprietary information shared during the engagement. This obligation survives the termination of the agreement for a period of 3 years. Confidential information includes business strategies, technical specifications, source code, and client data.

2.6 Limitation of Liability

PixelCrafton's total aggregate liability under any engagement shall not exceed the total fees paid by the Client for the specific project giving rise to the claim. PixelCrafton shall not be liable for indirect, incidental, consequential, or punitive damages. This limitation does not apply to gross negligence or willful misconduct.

2.7 Termination

Either party may terminate an engagement with 14 days' written notice. In the event of termination, the Client shall pay for all work completed up to the date of termination. PixelCrafton shall deliver all completed work product upon receipt of payment for completed work.

2.8 Governing Law

These Terms are governed by the laws of Sweden. Any disputes arising from or related to these Terms or the services provided shall be subject to the exclusive jurisdiction of the courts of Stockholm, Sweden.

This Cookie Policy explains how PixelCrafton, registered at 125 35 Stjärngossevägen 103 Älvsjö, Sweden, uses cookies and similar technologies when you visit our website.

3.1 What Are Cookies

Cookies are small text files placed on your device by websites you visit. They are widely used to make websites work efficiently, to provide information to site owners, and to improve user experience.

3.2 Types of Cookies We Use

Strictly Necessary Cookies: These cookies are essential for the website to function. They enable core features such as security, session management, and accessibility. They cannot be disabled. Examples: session cookies, CSRF tokens, cookie consent preferences.

Functional Cookies: These cookies remember your preferences and settings to provide a more personalized experience. They may be set by us or by third-party providers whose services we have added to our pages. Examples: language preferences, layout settings, previously viewed pages.

Analytics Cookies: These cookies collect information about how visitors use our website, such as which pages are visited most often and any error messages encountered. All data is aggregated and therefore anonymous. Examples: Google Analytics, internal analytics.

3.3 Third-Party Cookies

Some cookies are placed by third-party services that appear on our pages. We do not control these third-party cookies. Please refer to the respective third-party's privacy policy for more information about their cookie practices.

3.4 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling certain cookies may impact the functionality of our website. You can also use our cookie consent banner to manage your preferences.

3.5 Cookie Consent

When you first visit our website, you will be presented with a cookie consent banner. You may accept or decline non-essential cookies. Your consent preferences are stored locally and can be changed at any time by revisiting this page or adjusting your browser settings.

3.6 Updates

We may update this Cookie Policy from time to time to reflect changes in technology or applicable law. The "Last Revised" date at the top of this page indicates when this policy was last updated.

This Refund Policy applies to all services provided by PixelCrafton, registered at 125 35 Stjärngossevägen 103 Älvsjö, Sweden.

4.1 Cancellation Before Work Begins

If a project is cancelled before any work has commenced, a full refund of the initial payment will be issued within 14 business days of the cancellation request.

4.2 Cancellation During Active Engagement

If a project is cancelled after work has begun, the Client shall pay for all work completed up to the date of cancellation. A pro-rata refund of any prepaid amounts for work not yet completed will be issued within 14 business days.

4.3 Dissatisfaction with Deliverables

If the Client is dissatisfied with delivered work, PixelCrafton shall first attempt to remedy the issue through reasonable revisions within the original project scope at no additional cost. If the issue cannot be resolved, a partial refund may be negotiated in good faith based on the proportion of deliverables that do not meet the agreed specifications.

4.4 Non-Refundable Items

The following are non-refundable: third-party licensing fees, domain registration fees, hosting prepayments, and work already delivered and accepted by the Client. Retainer-based services (e.g., monthly maintenance) are non-refundable for the current billing period once work has commenced.

4.5 Refund Process

Refund requests must be submitted in writing to [email protected] with the subject line "Refund Request — [Project Name]". All refund requests are reviewed within 5 business days. Approved refunds are processed to the original payment method within 14 business days.

4.6 Dispute Resolution

Both parties agree to attempt to resolve any refund disputes through good-faith negotiation before pursuing formal dispute resolution. If a resolution cannot be reached, the dispute shall be submitted to the jurisdiction of the courts of Stockholm, Sweden.